Refund Policy
Last updated: November 3, 2026 • Transparent refund terms and eligibility criteria.
1. Our Commitment to Transparency
At RXCORP, we believe in honest customer relationships. If you experience a verifiable hardware issue on our infrastructure or if the delivered resources do not match the promised plan specifications, we take full responsibility.
2. 48-Hour Evaluation Guarantee
For any first-time order of a new game server container, you benefit from a 48-hour evaluation window starting from the automated delivery timestamp.
Eligibility criteria for refund:
- Refund ticket submitted within 48 calendar hours following order confirmation.
- Verifiable hardware fault or sustained network instability on our infrastructure, unresolved by our support.
- Discrepancy between the delivered resources and the subscribed plan specifications.
3. Excluded Scenarios
Refunds cannot be issued under the following circumstances:
- Suspension resulting from an Acceptable Use Policy breach under our Terms of Service (network attacks, cryptocurrency mining, abuse, illegal content).
- Server crashes or errors caused by faulty third-party scripts, custom Java/Lua files, or incompatible community mods installed by the user.
- Requests submitted after the initial 48-hour period.
- Monthly renewals: all plans are non-binding and can be cancelled at any time in 1 click for the upcoming month on the client portal.
4. How to Request a Refund
To submit a refund request:
- Log in to your Paymenter Client Area.
- Open a support ticket titled "Refund Request" with your invoice number and a brief description of the technical issue.
- Your request is reviewed by our technician within 24 to 48 business hours.
- Upon approval, the refund is immediately processed back to the original payment source (Stripe credit card or PayPal). Typical bank clearing times take 3 to 5 business days.