Technical Support & Help Desk

Have a question before ordering or need assistance with your server? Direct human support with zero outsourced call centers.

Official channel for technical investigations on your container, billing inquiries, or plan upgrades.

Typical daytime response: Under 2 hours (09:00 - 22:00 CET).

Live chat with Salem and the gaming community for setup advice, modding help, and real-time updates.

Community support & troubleshooting chat.

For community partnerships, administrative questions, and custom server inquiries.

Written response within 24 business hours.

Knowledge Base: 5 Essential Guides

Quick instructions for the 5 most common server setup tasks:

GUIDE 01

Use a secure SFTP client (FileZilla, WinSCP, Cyberduck) to upload custom maps and configuration files.

Host: Server IP address
SFTP Port: Pelican > Settings (e.g. 2022)
Username: Pelican username • Password: Pelican password

GUIDE 02

On Minecraft, drop your .jar files into the /plugins or /mods directory via SFTP, then restart your instance.

1. Stop server in Pelican console
2. Upload .jar files into /plugins or /mods
3. Start and monitor real-time boot log

GUIDE 03

Let players join using an address like play.yourdomain.com without entering a numeric port.

DNS Record A: play -> Server IP address
DNS Record SRV (Minecraft):
_minecraft._tcp.play 3600 IN SRV 0 5 SERVER_PORT play

GUIDE 04

Navigate to the Backups tab in Pelican console. Generate an instant snapshot before major mod changes, or setup a recurring cron schedule.

Click "Create Backup" • 1-click restore with automated safe container restart

GUIDE 05

All plans are non-binding. Subscriptions can be managed directly inside your Paymenter billing portal.

1-click cancellation on billing.rxcorp.me > Services > Cancel.
Service stays active until the end of the paid month.